Privacy Policy

Last Updated: 18/07/2025

Adios App Pty Ltd ("we," "us," or "our") operates the Adios platform ("Platform" or "Service"), an end-of-life planning service that helps users prepare and organise their health, legal, and financial documents. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Open and Transparent Management (APP 1)

We are committed to managing personal information in an open and transparent way. This Privacy Policy outlines our practices clearly and is easily accessible on our website. We have appointed a Privacy Officer who is responsible for ensuring compliance with privacy obligations and handling privacy-related inquiries.

Contact Information:

Privacy Officer: Nook O'Dea

Email: info@adios.au

Phone: +61 414_513_599

Mail: 7 Devon St, Hamilton

2. Anonymity and Pseudonymity (APP 2)

Where practicable, we will give you the option of not identifying yourself or using a pseudonym when dealing with us. However, due to the nature of the Adios platform, which involves:

  • Creating and storing personal legal and financial documents
  • Sharing information with designated "Amigos" (trusted contacts)
  • Processing subscription payments
  • Providing personalized end-of-life planning guidance

We generally require identification to provide our services effectively and securely.

Limited Anonymous Interactions:

  • Browsing our public website content
  • Reading educational articles and blog posts
  • Accessing general information about end-of-life planning

3. Collection of Personal Information

3.1 Types of Information We Collect (APP 3 & 5)

Account Registration Information:

  • Full name
  • Email address
  • Phone number (for SMS verification)
  • Date of birth
  • Demographic information
  • Password (encrypted)

End-of-Life Planning Information:

  • Advance care directive preferences
  • Organ donation decisions
  • Will and estate planning details
  • Power of attorney appointments
  • Enduring guardianship preferences
  • Superannuation beneficiary information
  • Financial account details
  • Health records and medical preferences
  • Memorial and funeral wishes
  • Contact lists and family information

Amigos (Trusted Contacts) Information:

  • Names and contact details of designated individuals
  • Relationship descriptions
  • Access permission levels

Documents and Media:

  • Legal documents (wills, directives, powers of attorney)
  • Personal photos, videos, and audio files
  • Keepsakes and memorial items
  • Financial documents and certificates

Payment Information:

  • Credit card details (processed securely through Stripe)
  • Billing addresses
  • Payment history
  • Subscription preferences

Technical Information:

  • Device information and browser details
  • IP addresses and location data
  • Usage analytics and platform interactions
  • Authentication logs and security data

4. Use and Disclosure of Information (APP 6)

4.1 How We Use Your Information

Primary Purposes:

  • Providing the Adios platform services
  • Storing and managing your end-of-life planning documents
  • Facilitating information sharing with your designated Amigos
  • Processing payments and managing subscriptions
  • Sending service-related communications and updates
  • Providing customer support and technical assistance

Secondary Purposes:

  • Improving platform functionality and user experience
  • Conducting research and analytics (in aggregated, de-identified form)
  • Ensuring platform security and preventing fraud
  • Meeting legal and regulatory requirements

5. Data Security (APP 11)

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

  • End-to-end encryption for sensitive data
  • Encryption at rest for all stored documents (AES-256)
  • Encryption in transit using TLS 1.3
  • Multi-factor authentication (SMS-based 2FA)
  • Role-based access controls and row-level security
  • Regular security assessments and penetration testing

Physical Safeguards:

  • Secure data centers with enterprise-grade physical security
  • Restricted access to infrastructure and systems
  • Environmental controls and monitoring

Administrative Safeguards:

  • Privacy and security training for staff
  • Background checks for personnel with data access
  • Incident response procedures
  • Regular policy reviews and updates

6. Your Rights and Access

Access to Personal Information

You have the right to request access to your personal information that we hold. We will provide access unless there are legal exceptions.

We will respond to access requests within 30 days and may charge a reasonable fee for processing complex requests.

Correction of Information

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can request correction.

You can update your information at any time through your account settings or by contacting us.

7. Privacy Complaints and Contact

Making a Complaint

If you believe we have interfered with your privacy, you can lodge a complaint with our Privacy Officer.

Contact Information:

Privacy Officer: Nook O'Dea

Email: info@adios.au

Phone: +61 414_513_599

Mail: 7 Devon St, Hamilton

External Complaints

If you're not satisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Mail: GPO Box 5218, Sydney NSW 2001